Q- What's the best price
you can do?
A-I appreciate cars need to be competitively priced but price should
not be the priority if you are buying a used car where condition is often
hugely variable and my cars are usually some of the best. The difference
that can be asked between a good car and a bad one actually isn't that
great so paying a bit more can often get you a much better car. We don't
actually sell that many cars due to being so selective over what we buy
and how we prepare it so we do need to get close to our asking price in
most cases which we are confident still provides best value to the right
customer who appreciates quality. And it doesn't end once you have bought
the car as I'm always there for advice and assistance for as long as you
own a car bought from us which can save you money in the longer term,
for example we offer free VCDS diagnostic checks to customers even outside
any warranty period, try getting that from a main dealer...
- Do you offer finance?
A - No, I started to do this job so I could sell things that I have
a genuine interest and belief in and selling finance isn't one of them.
There are some great deals out there so leave a deposit to secure the
car and go shop around and find a well known loan company who are in most
cases significantly cheaper than high street banks.
Q - Can I call round any time to see a car or do I need
to make an appointment?
A - As Volkswizard is a one man operation, it is impossible for someone
to be on site at all times. As a result all viewing must be by appointment
but this does have the advantage of offering flexibility - see below.
For security, vehicle documents and keys are not kept on site so please
call ideally at least a day in advance to ensure everything is prepared
for your arrival - I like to be professional and efficient and this is
almost impossible to achieve without viewings being by appointment - I
know this is unusual in the motor trade but then so is good service!
Q - What times are you open for viewings/test drives?
A - As I appreciate it is sometimes difficult for buyers to fit viewing
cars into the working week, Monday-Saturday I can be very flexible and
try to accommodate most requests though Sunday viewings are not possible
as I need a day off to maintain my sanity. The only condition is that
outside normal opening hours (Mon-Fri after 6pm , Sat after 1pm) the revving
of engines on site and any other noisy activities will not be possible
as this may disturb our neighbours in the residential homes that surround
Q - Where do you source your cars from?
A - Many of my cars come in part exchange as we actively encourage
this for good cars - contrary to what We Buy Any Car say, (if you have
a good car) now way will you get a better deal selling your part exchange
to them and trying to do a deal without it.
Another good source is valued past customers (we've been in business for
15 years so have some great people on our books) or from private sellers
who contact me via this web site or have seen our Wanted adverts on national
classified ad web sites. More often than not they don't have the time
to go through the process of selling privately and are happy to accept
my offer which is usually far more than the usual internet car buying
service price as I value cars on an individual basis (I recently paid
£500 more for a car than We Buy Any Car's supposedly 'fair' price
(£1700 vs £2200). I am not a big fan of buying at auction
as it's just not good value any more with hefty buying fees and other
dealers recklessly buying cars with other peoples' money. Bigger dealers
have no choice but to buy from auction to keep their stock levels up and
often do so 'blind' via online bidding which can be hit and miss. (Update
- zero vehicles bought at auction during 2016/17 financial year as they
rarely offer good value)
Q - Do you have business premises or do you work from
A - Volkswizard does have business premises. With this web site acting
as my forecourt, a roadside plot with all its associated overheads and
security risks was not deemed necessary. Instead a 2000 sq ft storage
unit was leased with room for up to 14 cars indoors and when necessary,
12 cars outdoors. In fact more and more long established traders are giving
up their forecourts to work in the same way. There is also a well equipped
workshop with 2 post vehicle hoist in which cars are inspected and serviced
as required before sale.
Q - I live a long distance
away, can you bring the car and meet me halfway?
A - I know a lot of dealers may do this but it's too much of a security
risk these days and you wont get to see the car with a cold engine or
clean. Instead we do offer far more information on the vehicles we sell
via this web site which should reassure you that the journey will be worthwhile.
Q - If you don't have the car in stock that I am looking for, can
you take my details and call me if you get one?
A - We may do this but only for repeat customers who can pay a deposit
up front and only on models which we feel are available in sufficient
numbers for us to be able to source a good example within a reasonable
Q - Do you own the cars
and hold them in stock or are they for sale on behalf of their owners?
A - In almost all cases, cars are my property and not sold on behalf
of anyone (known as Sale or Return) - the reason this is important for
buyers to ascertain is because cars sold on behalf of private individuals
are seen as a private sale so buyers will have little or no redress. On
the rare occasions we do agree to sell a carefully selected car on behalf
of someone it will be stated clearly.
Q - Are the cars
parked outside so I can have a quick look even when you are closed?
A - My premises are based on a very secure site which is completely
inaccessible to the public outside of appointment times. Unforunately
these days security is more important than the ability for potential customers
to be able to walkaround the cars.
Q - Will I be insured
during a test drive?
A - My insurance policy means as long as you hold a valid driving licence
and are accompanied in the passenger seat by me then you are fully comprehensively
insured so please bring your driving licence with you if a test drive
is required. We are still responsible for your driving and therefore firmly
request that you comply with the law though responsibly sampling a car's
performance is whole heartedly encouraged when it's responsible to do
so and once it's warmed up.
Q - Can I test drive a
car if it doesn't have any valid road tax?
A - As from 1/10/14 no cars held by the motor trade will be taxed.
As a result anybody selling cars that aren't registered to them (i.e.
any motor trader) must drive them on trade plates including when on demonstration
purposes to comply with the law. In 2002 my motor trader status was accepted
by the DVLA and I have since had the privilege of holding 'trade plates'
Q - If it's raining and/or dark, is it possible to see
the car indoors and dry?
A - Yes it is usually possible, in most circumstances cars will be
presented for viewing with dry bodywork and cold engines, indoors or outdoors
weather permitting. During 2011 improvements to the premises' lighting
were carried out so night time viewings now allow for a fair assessment
of bodywork. Please note some cheaper cars are stored outdoors so may
have to be presented outside too if we don't have much notice of viewings.
Q - Where are you based?
A - Volkswizard is based in Worcestershire in a rural outlying suburb
to the south of Birmingham called 'Wythall' (only postally does it come
under Birmingham). This location was chosen because it is close to the
motorway network (our customers come from all over the UK) and because
there are excellent uncongested test drive roads close by with no fixed
speed cameras (speed limits should always be observed but it's easy to
exceed them when driving an unfamiliar car for the first time). Directions
to our premises from J3 M42 available here
Q - Do you offer a warranty?
A - The consumer has certain statutory rights when buying a used car
which I am fully aware of and always comply with. What these cover depends
on the age of the car, mileage covered and the price paid and will certainly
exclude wear and tear items such as clutches and exhaust sections. IT
IS CRUCIAL THAT IN THE EVENT OF A PROBLEM, YOU CONTACT US FIRST AS WE
WONT PAY FOR REPAIRS BY OTHER GARAGES THAT WE HAVEN'T APPROVED IN ADVANCE.
It is worth remembering that there is a significant amount of protection
available to those who buy from established motor traders rather than
buying privately where there is zero comeback so it's always worth paying
a little extra especially from a dealer who values their reputation like
I do. UPDATE JAN 2016 - WE NOW OFFER WARRANTYWISE WARRANTIES AS AN OPTION
ON ALL OUR CARS, ASK FOR MORE DETAILS.
Q - How can I pay?
A - UNFORTUNATELY I NO LONGER OFFER PAYMENT BY DEBIT OR CREDIT CARD
AS THE VOLUME OF TRANSACTIONS DIDN'T JUSTIFY THE FIXED COSTS AND HAVE
NO IMMEDIATE PLANS TO DO SO. I am happy to accept payment by Bankers Draft
or Building Society cheque made payable to 'Volkswizard' both of which
will need to verified before the vehicle is released. Personal cheques
are OK too subject to usual clearing procedures which take 3-4 working
days. Electronic transfer direct to our bank account by the new FASTER
PAYMENTS method is usually free of charge but can take a few hours to
clear. PAYMENT NEEDS TO CLEAR BEFORE THE VEHICLE IS RELEASED WHICH CAN
TAKE ONE WORKING DAY SO IT''S BEST TO MAKE THE PAYMENT IN ADVANCE OF THE
COLLECTION DATE - WE HAVE BEEN TRADING SINCE 2002 SO WE AREN'T GOING TO
VANISH OVERNIGHT. Contrary to popular belief, cash does not make a difference
and in fact it costs 2% to bank it so I'd rather not take it and if I
do I can only take up to £9000 due to anti-money laundering regulations
and over £3000 will be subject to a 2% handling charge..
Q - Can I leave a deposit
to secure the car?
A - A non-returnable deposit of £200 will secure a car for a
reasonable period of time - usually up to a fortnight. If a cherished
number plate transfer needs to be initiated which involves sending the
V5 registration document to the DVLA before full payment has been received,
then we require a deposit of £1000 which is again non-refundable.
In cases where we have been asked to perform more work to the vehicle
at the buyer's request, work which we don't feel we will be able to recoup
the cost of should the buyer pull out, the deposit would need to be representative
of the cost of this work.
Q - Can I secure a car
with a deposit over the phone prior to viewing it?
A - Depending on the car, I may be able to offer this facility, a deposit
will secure a car for a reasonable period however I can only refund this
amount should the sale falls through if the vehicle has been misdescribed
in any way. We don't accept deposits against cars where an appointment
to view has already been made by someone else.
Q - The car I have purchased
in untaxed, can you tax it for me before I collect?
A - On 1/10/14 road tax rules changed and from that date a tax disc
no longer needs to be displayed. Another change was that cars can not
be sold with any road tax and the new owner will need to tax the car before
driving away. This can be done online with the reference number from the
new keeper's supplement section of the V5 logbook. Car must have a valid
MOT but don't at present need to be on the Motor Insurance Database (MID)
- insurance is of course required however.
Q - Do you offer part exchange facilities?
A - Yes indeed, I am usually very happy to take any good VW Group vehicle
with FSH in part exchange and prices are always fair. However taking any
other makes would really depend on what I am selling and what exactly
you would like to px, enquiries are very welcome and there is usually
no problem taking good small cars up to £3000 of any make as long
as the car you want to buy is over £5000. Please fill in the px
form accessible via the 'Contact Us' page link below.
Q - I want to export the
car outside the UK, can you help?
A - My detailed and objective descriptions mean I have sold a number
of cars to enthusiasts from outside the UK including many to The Republic
of Ireland. Collection from Birmingham International Airport is no problem
(20 mins transfer time) and we are happy to take Sterling drafts raised
at Irish banks as long as they can be verified in advance. Route details
to any of the ports that serve Ireland can be provided for your return
Q - Can you service my
A - Unfortunately running a workshop efficiently while at the same
time sourcing, preparing and selling good cars are 2 opposing tasks and
impossible for one person to manage successfully so while we did attempt
to do this for a trial period, we decided it was a better use of our time
to concentrate on sales which is what got us into this business in the
first place and is where our passion lies. However the experience we gained
from doing this helps us offer a superior sales service thanks to a full
equippe workshop in which cars are inspected and serviced before sale.
Q - Can you recommend
A - It's not easy to recommend someone to work on your car as from
experience they will eventually do something to destroy your faith in
them. However we can whole heartedly recommend Audi Driver magazine Gold
Award winners for service, APS of Brackley www.autops.co.uk
who perform some of our more complicated jobs and also
JKM Performance of Portsmouth. For more local customers we can recommend
mobile mechanic Mitchell
Docker who has good experience of VW Group vehicles and does a lot
of work for us.