Q - Do you offer finance?
A - No, I started to do this job so I could sell things that I have a genuine interest and belief in and selling finance isn't one of them. There are some great deals out there so leave a deposit to secure the car and go shop around and find a well known loan company who are in most cases significantly cheaper than high street banks.

Q - Can I call round any time to see a car or do I need to make an appointment?
A - As Volkswizard is a one man operation, it is impossible for someone to be on site at all times. As a result all viewing must be by appointment but this does have the advantage of offering flexibility - see below. For security, vehicle documents and keys are not kept on site so please call ideally at least a day in advance to ensure everything is prepared for your arrival - I like to be professional and efficient and this is almost impossible to achieve without viewings being by appointment - I know this is unusual in the motor trade but then so is good service!

Q - What times are you open for viewings/test drives?
A - As I appreciate it is sometimes difficult for buyers to fit viewing cars into the working week, Monday-Saturday I can be very flexible and try to accommodate most requests though Sunday viewings are not possible as I need a day off to maintain my sanity. The only condition is that outside normal opening hours (Mon-Fri after 6pm , Sat after 1pm) the revving of engines on site and any other noisy activities will not be possible as this may disturb our neighbours in the residential homes that surround the site.

Q - Where do you source your cars from?
A - Many of my cars come from valued past customers or from private sellers who contact me via this web site or have seen our Wanted adverts on national classified ad web sites. More often than not they don't have the time to go through the process of selling privately and are happy to accept my offer which is usually far more than the usual 'trade' or internet car buying service price as I value cars on an individual basis (I recently paid £500 more for a car than We Buy Any Car's supposedly 'fair' price (£1700 vs £2200). I am not a big fan of buying at auction but the law of averages means occasionally the right models in the right condition at the right price will be available there and I'd be foolish to ignore them - it's also interesting to see the quality of stock other dealers are happy to buy which I wouldn't go anywhere near. Other dealers have no choice but to buy from auction to keep their stock levels up and often do so 'blind' via online bidding which can be hit and miss. (Update - zero vehicles bought at auction during 2016/17 financial year as they rarely offer good value)

Q - Do you have business premises or do you work from home?
A - Volkswizard does have business premises. With this web site acting as my forecourt, a roadside plot with all its associated overheads and security risks was not deemed necessary. Instead a 2000 sq ft storage unit was leased with room for up to 14 cars indoors and when necessary, 12 cars outdoors. In fact more and more long established traders are giving up their forecourts to work in the same way. There is also a well equipped workshop with 2 post vehicle hoist in which cars are inspected and serviced as required before sale.

Q - I live a long distance away, can you bring the car and meet me halfway?
A - I know a lot of dealers may do this but it's too much of a security risk these days and you wont get to see the car with a cold engine or clean. Instead we do offer far more information on the vehicles we sell via this web site which should reassure you that the journey will be worthwhile.

Q - If you don't have the car in stock that I am looking for, can you take my details and call me if you get one?
A - We may do this but only for repeat customers who can pay a deposit up front and only on models which we feel are available in sufficient numbers for us to be able to source a good example within a reasonable period.

Q - Do you own the cars and hold them in stock or are they for sale on behalf of their owners?
A - In almost all cases, cars are my property and not sold on behalf of anyone - the reason this is important for buyers to ascertain is because cars sold on behalf of private individuals are seen as a private sale so buyers will have little or no redress. On the rare occasions we do agree to sell a carefully selected car on behalf of someone it will be stated clearly.

Q - Are the cars parked outside so I can have a quick look even when you are closed?
A - My premises are based on a secure site which is completely inaccessible to the public outside of appointment times.

Q - Will I be insured during a test drive?
A - My insurance policy means as long as you hold a valid driving licence and are accompanied in the passenger seat by me then you are fully comprehensively insured so please bring your driving licence with you if a test drive is required. We are still responsible for your driving and therefore firmly request that you comply with the law though responsibly sampling a car's performance is whole heartedly encouraged when it's responsible to do so and once it's warmed up.

Q - Can I test drive a car if it doesn't have any valid road tax?
A - As from 1/10/14 no cars held by the motor trade will be taxed. As a result anybody selling cars that aren't registered to them (i.e. any motor trader) must drive them on trade plates including when on demonstration purposes to comply with the law. In 2002 my motor trader status was accepted by the DVLA and I have since had the privilege of holding 'trade plates' .

Q - If it's raining and/or dark, is it possible to see the car indoors and dry?
A - Yes it is usually possible, in most circumstances cars will be presented for viewing with dry bodywork and cold engines, indoors or outdoors weather permitting. During 2011 improvements to the premises' lighting were carried out so night time viewings now allow for a fair assessment of bodywork. Please note some cheaper cars are stored outdoors so may have to be presented outside too if we don't have much notice of viewings.

Q - Where are you based?
A - Volkswizard is based in Worcestershire in a rural outlying suburb to the south of Birmingham called 'Wythall' (only postally does it come under Birmingham). This location was chosen because it is close to the motorway network (our customers come from all over the UK) and because there are excellent uncongested test drive roads close by with no fixed speed cameras. Directions to our premises from J3 M42 available here

Q - Do you offer a warranty?
A - The consumer has certain statutory rights when buying a used car which I am fully aware of and always comply with. What these cover depends on the age of the car, mileage covered and the price paid and will certainly exclude wear and tear items such as clutches and exhaust sections. IT IS CRUCIAL THAT IN THE EVENT OF A PROBLEM, YOU CONTACT US FIRST AS WE WONT PAY FOR REPAIRS BY OTHER GARAGES THAT WE HAVEN'T APPROVED IN ADVANCE. It is worth remembering that there is a significant amount of protection available to those who buy from established motor traders rather than buying privately where there is zero comeback so it's always worth paying a little extra especially from a dealer who values their reputation like I do. UPDATE JAN 2016 - WE NOW OFFER WARRANTYWISE WARRANTIES AS AN OPTION ON ALL OUR CARS, ASK FOR MORE DETAILS.

Q - How can I pay?
A - UNFORTUNATELY I NO LONGER OFFER PAYMENT BY DEBIT OR CREDIT CARD AS THE VOLUME OF TRANSACTIONS DIDN'T JUSTIFY THE FIXED COSTS AND HAVE NO IMMEDIATE PLANS TO DO SO. I am happy to accept payment by Bankers Draft or Building Society cheque made payable to 'Volkswizard' both of which will need to verified before the vehicle is released. Personal cheques are OK too subject to usual clearing procedures which take 3-4 working days. Electronic transfer direct to our bank account by the new FASTER PAYMENTS method is usually free of charge but can take a few hours to clear. PAYMENT NEEDS TO CLEAR BEFORE THE VEHICLE IS RELEASED WHICH CAN TAKE ONE WORKING DAY SO IT''S BEST TO MAKE THE PAYMENT IN ADVANCE OF THE COLLECTION DATE - WE HAVE BEEN TRADING SINCE 2002 SO WE AREN'T GOING TO VANISH OVERNIGHT. Contrary to popular belief, cash does not make a difference and in fact it costs 2% to bank it so I'd rather not take it and if I do I can only take up to £9000 due to anti-money laundering regulations.

Q - Can I leave a deposit to secure the car?
A - A non-returnable deposit of £200 will secure a car for a reasonable period of time - usually up to a fortnight. If a cherished number plate transfer needs to be initiated which involves sending the V5 registration document to the DVLA before full payment has been received, then we require a deposit of £1000 which is again non-refundable. In cases where we have been asked to perform more work to the vehicle at the buyer's request, work which we don't feel we will be able to recoup the cost of should the buyer pull out, the deposit would need to be representative of the cost of this work.

Q - Can I secure a car with a deposit over the phone prior to viewing it?
A - Depending on the car, I may be able to offer this facility, a deposit will secure a car for a reasonable period however I can only refund this amount should the sale falls through if the vehicle has been misdescribed in any way. We don't accept deposits against cars where an appointment to view has already been made by someone else.

Q - The car I have purchased in untaxed, can you tax it for me before I collect?
A - On 1/10/14 road tax rules changed and from that date a tax disc no longer needs to be displayed. Another change was that cars can not be sold with any road tax and the new owner will need to tax the car before driving away. This can be done online with the reference number from the new keeper's supplement section of the V5 logbook. Car must have a valid MOT but don't at present need to be on the Motor Insurance Database (MID) - insurance is of course required however.

Q - Do you offer part exchange facilities?
A - Yes in most cases. I am usually very happy to take any good VW Group vehicle with FSH in part exchange and prices are always fair. However taking any other makes would really depend on what I am selling and what exactly you would like to px, enquiries are very welcome and there is usually no problem taking good small cars up to £3000 of any make. Please fill in the px form accessible via the 'Contact Us' page link below.

Q - I want to export the car outside the UK, can you help?
A - My detailed and objective descriptions mean I have sold a number of cars to enthusiasts from outside the UK including many to The Republic of Ireland. Collection from Birmingham International Airport is no problem (20 mins transfer time) and we are happy to take Sterling drafts raised at Irish banks as long as they can be verified in advance. Route details to any of the ports that serve Ireland can be provided for your return trip.

Q - Can you service my car?
A - Unfortunately running a workshop efficiently while at the same time sourcing, preparing and selling good cars are 2 opposing tasks and impossible for one person to manage successfully so while we did attempt to do this for a trial period, we decided it was a better use of our time to concentrate on sales which is what got us into this business in the first place and is where our passion lies. However the experience we gained from doing this helps us offer a superior sales service thanks to a full equippe workshop in which cars are inspected and serviced before sale.

Q - Can you recommend a workshop?
A - It's not easy to recommend someone to work on your car as from experience they will eventually do something to destroy your faith in them. However we can whole heartedly recommend Audi Driver magazine Gold Award winners for service, APS of Brackley www.autops.co.uk who perform some of our more complicated jobs and also JKM Performance of Portsmouth. For more local customers we can recommend mobile mechanic Mitchell Docker who has good experience of VW Group vehicles and does a lot of work for us.