|How we at Volkswizard are working under social distancing rules and minimising the risk of spreading COVID-19|
After over 2 months of closure due to the COVID-19 lockdown, from 1/6/2020 the government is allowing car showrooms to reopen again. We at Volkswizard have never worked like the big dealers and this stands us in good stead when it comes to conforming to the new way of working.
Having had two elderly relatives admitted to hospital and diagnosed with COVID-19 (they have thankfully recovered) since lockdown was invoked in March we take the risk of COVID-19 infection very seriously.
Our biggest advantage
over bigger dealers is that we don't have numerous people hopping in and
out of cars and potentially contaminating them, in nearly all cases there
will have only been one person within the car in the 7 days before the
appointment which is sufficient time for the virus to die off. This along
with our social distancing and sanitising processes outlined below should
offer peace of mind to buyers.
We now no longer
hold cars unless a £500 deposit has been received (must be sent
by bank transfer/Faster Payments not card). Apart from in exceptional
circumstances, this is not refundable and will reserve the car for no
more than 3 days at which point we will require full payment or the car
will be back on sale, this is non-negotiable. As we have to collect
cars from all around the UK we appreciate this can take some planning
so we are happy for buyers to postpone collection by a further 2 weeks
after full payment has been made.
Please do not visit us if you exhibit any of the symptoms of COVID-19 (new and persistent cough, high temperature, loss or change to sense of smell or taste).
We will require a
name, email address and mobile phone number for an appointment to be made.
We request all visitors maintain 2 metres distance from others while on site and on arrival either wash their hands with the anti-bacterial liquid soap and warm water we provide or use our or their own hand sanitiser to prevent the risk of contaminating the vehicle they have come to view when opening doors etc. Alternatively the wearing of gloves is recommended.
As well as our usual careful preparation of cars for viewings we will, just prior to the time of the appointment, clean the contact points of the vehicle (steering wheel, interior and exterior door handles, switches, keys) with anti-bacterial wipes. This may leave smears in these areas, which we normally go to great lengths to avoid but please forgive us on this occasion.
When the weather permits, viewing of vehicles will take place in the open air which is normal practice for us. While buyers are now able to enter our premises there should be no need to do this as long as the weather is suitable. If it's raining then the car will be presented indoors.
The most significant change to the way we work is that the government have not made any provisions for accompanied test drives to be able to take place while the 2m social distancing rules apply. Their unsatisfactory solution to this is to allow unaccompanied test drives with the vehicle displaying trade plates (previously trade plates could only be used when the holder was within the vehicle) but our insurer is rightly not happy with the security risk this creates, citing examples where cars have not returned from test drives because the buyer has provided forms of ID which have subsequently proven to be false. As a result we are unable to offer test drives while the 2m social distancing rule applies. As well as extensively test driving our cars before sale to locate and attend to any issues, something which not all dealers do, during the period when test drives are not possible, we are offering a 1 hour window after the car has been paid for in full and left our site, during which the car can be returned to us for a full refund should there be reasonable justification for this. If required, this test drive can be performed on our trade plates and the vehicle taxed by the buyer when they return should they choose to continue with the purchase. Please note the buyer must arrange their own insurance before driving on the public highway and we are not liable for any costs that the buyer may incur should they choose to return the vehicle (our liability only extends to the purchase price).
Payment should be made directly to our bank account via bank transfer though if you wish to pay in cash to any degree, please let us know in advance. Please check carefully that you are using the bank details we have provided (which will never change) and if you wish to perform the transfer at our premises, please ensure you have all the equipment required including code devices and passwords. We can provide wifi but can not provide devices.
In order to minimise the risk of spreading COVID-19, the buyer's receipt and other relevant documentation (warranty, HPI certificate) will be despatched by email before the buyer departs. We request buyer's acknowledge receipt of this by stating via email that they agree to the information held within it before they depart - this is instead of printing and signing a receipt. If the buyer doesn't have access to a mobile device, the receipt will be printed and the seller should sign it using their own pen, or in the absence of this, a pen which we will supply which will have been sanitised.
If the vehicle is supplied with any additional paperwork, we are happy to show you this before placing it in a sealed envelope where it should remain for a minimum of seven days.
We are unable to provide refreshments of any sort.
We are unable to provide any lifts to and from train stations/airports/bus stops etc
We are unable to offer any delivery service unless a part exchange is involved and then this is at our discretion and any costs will need to be met by the buyer.
Our toilet will be made available and will be sanitised just prior to a customers scheduled arrival.
We look forward to welcoming you to Volkswizard and would like to thank you in advance for complying with these necessary precautions.